Frequently Asked Questions

We handle your digital systems end-to-end—building, maintaining, and improving your website/app/software, managing updates, security best practices, backups (where applicable), monitoring, and ongoing support. This is typically offered as a clear monthly package so you get predictable costs and consistent service.

Co-Managed Support (With Your Team)
Already have an internal team or a freelancer? We work as an extension of your team—handling specific areas like development tasks, integrations, automations, fixes, performance improvements, new features, or one-off projects. You stay in control, and we take care of the technical workload that needs specialist attention.

Here are better, Bit Harbour–aligned service labels (clean and professional):

• Security & Best Practices (Website/App Hardening, Secure Builds)

• Technology Consulting (Strategy, Architecture, Product Guidance)

• Cloud & Hosting Support (Deployments, Maintenance, Scaling)

• Integrations & Connectivity Support (APIs, Tools Integration, Setup Guidance)

By leading with clear technical strategy and secure-by-design delivery, Bit Harbour Technologies helps businesses avoid costly mistakes and build systems that actually scale. This approach helps clients:

• Save time and reduce costs by automating repetitive work and removing operational bottlenecks

• Improve team efficiency and morale with simpler workflows, better tools, and clearer internal processes

• Strengthen security through modern best practices, access control, and safer system architecture

• Lower risk by building reliable, maintainable systems and improving data handling, backups, and stability where needed

Core Services are the baseline resources included in every Bit Harbour managed support plan.

• Strategy & Roadmap: clear priorities, planning, and improvement guidance.

• Dedicated Point of Contact: one person for coordination, updates, and support.

• Support Tools: ticketing, documentation, communication, and change tracking.

• Vendor Coordination (with approval): work with hosting, domains/DNS, email, payment gateways, plugins, and other platforms to resolve issues faster.

• Procurement & Setup Guidance: recommend and help configure reliable tools/subscriptions.

• System Management: domain/SSL oversight, performance checks, updates, security best practices, backups (where applicable), and issue resolution.

Multiple websites/apps/locations: additional coverage may apply based on complexity—we’ll confirm in advance.

Bit Harbour Technologies partners with growing businesses that value clear strategy, realistic budgets, and a proven delivery process—so performance improves and risk stays low.

We build and maintain secure, scalable digital systems by staying actively involved with our clients through scheduled check-ins and planning reviews. This keeps priorities clear, ensures progress is measurable, and helps each solution evolve as the business grows.

To maintain quality, we take on a limited number of new projects at a time. That focus allows us to onboard properly, apply strong standards from day one, and deliver consistent results throughout the relationship.

Bit Harbour Technologies is responsive by design. We work with businesses that value a structured, standards-based approach—so their digital systems are built correctly from the start and managed properly over time.

That alignment creates technology that runs smoothly without constant “firefighting,” giving your team more time to focus on growth instead of recurring issues.

We provide direct access to support and a clear request process, which reduces bottlenecks and helps us spot patterns—so we can recommend training, workflow improvements, and system upgrades before problems repeat.

Our support priorities follow a clear severity model:

• P1: Critical outage (website/app down, major system failure)

• P2: High impact issue (core function broken, urgent operational disruption)

• P3: Medium impact (non-critical bugs, partial workflow issues)

• P4: Low impact (minor fixes, general questions, password resets)

Where possible, we also set up self-serve solutions (like password resets and automated workflows) to reduce ticket dependency and speed up day-to-day operations.

Over time, this approach compounds: consistent process and continuous improvement lead to better stability, faster responses, and higher quality outcomes—month after month.

Operationally mature organizations in the following verticals:

• Professional
• ServicesCPA
• Legal
• Finance
• Insurance
• Real Estate
• Consulting
• Manufacturing
• Healthcare
• Nonprofit