Terms & Conditions

Terms & Conditions

for BitHarbour Technologies

Who we are

 Bit Harbour Technologies is a software technology company that builds websites, eCommerce stores, mobile apps, business automations, and custom business systems for businesses and growing firms.
Website: www.bitharbourtech.com
Contact email: [info@bitharbourtech.com]

2) Use of our website

You agree to use this Website for lawful purposes only and not to:

  • Attempt to gain unauthorised access to the Website, servers, or data

  • Disrupt or damage the Website (including introducing malware)

  • Copy, scrape, or reuse content in a way that infringes our rights

  • Misrepresent your identity or submit false information

We may suspend or restrict access to the Website if we believe misuse is occurring.

3) Information on the website (no professional advice)

The Website content is provided for general information only. While we aim to keep information accurate and up to date, we do not guarantee that the Website will always be complete, error-free, or available.

Any reliance you place on Website information is at your own risk. If you need tailored advice for your business, contact us for a consultation.

4) Our services

We provide software and digital services which may include:

  • Websites & online stores (design, development, integrations, maintenance)

  • Mobile apps (customer or internal apps)

  • Business automations (workflows, notifications, integrations)

  • Custom business systems (CRM, dashboards, portals, invoicing, inventory, etc.)

Services are provided based on a written scope (proposal/quotation/statement of work), timeline, and agreed deliverables.

5) Quotes, proposals & project scope

Any quote or proposal is valid for [14/30] days unless stated otherwise. A project begins only when:

  • scope is confirmed in writing (email is fine), and

  • any required deposit/initial payment is received (if applicable)

Changes to scope (“scope creep”) may affect pricing and timelines. We will communicate any changes before proceeding.

6) Client responsibilities

To deliver projects on time, you agree to:

  • Provide required content, assets, access credentials, and approvals promptly

  • Ensure you have rights to use any images, text, logos, and data you provide

  • Review deliverables within reasonable timeframes

Delays in providing inputs or approvals can delay the project timeline.

7) Payments, invoices & refunds

Payment terms will be stated in your invoice or proposal. Common structures include deposits, milestone payments, or monthly retainers.

Unless otherwise agreed:

  • Invoices are due within [7/14] days

  • Late payments may pause work until the account is brought up to date

Refunds: Because software and design work is time-based and customised, payments already made are generally non-refundable once work has started, except where required by applicable law or where we agree otherwise in writing.

8) Intellectual property (IP) & ownership

Unless your proposal states otherwise:

  • We retain ownership of pre-existing tools, code libraries, templates, frameworks, methods, and reusable components we use to deliver your project.

  • You receive a licence to use the delivered work for your business once all invoices are paid.

  • For custom deliverables created specifically for you (e.g., bespoke UI, custom code), ownership/transfer terms will be defined in the project agreement.

You may not resell, redistribute, or claim our work as your own outside the agreed use.

9) Third-party services & software

Projects may involve third-party services (e.g., hosting, payment gateways, analytics, plugins, APIs). You may need to accept their terms and pay their fees directly.

We are not responsible for outages, changes, pricing, or policy updates from third-party providers.

10) Support, maintenance & service availability

Unless included in your agreement, ongoing support and maintenance are not automatic. If you purchase a maintenance plan, it will define:

  • response times

  • update policy

  • security monitoring (if included)

  • what is included/excluded

We do not guarantee uninterrupted availability of the Website or any third-party services.

11) Confidentiality

If you share confidential information with us (business plans, customer data, credentials, etc.), we will take reasonable steps to keep it confidential and use it only to deliver the agreed services.

This does not apply to information that is public, independently developed, or required to be disclosed by law.

12) Data protection & privacy

Our handling of personal data is explained in our Privacy Policy on this Website. If you engage us for services involving personal data (e.g., customer databases), we can agree on appropriate data-processing terms where needed.

13) Disclaimers

To the maximum extent permitted by law:

  • We provide services with reasonable care and skill

  • We do not guarantee specific business outcomes (e.g., increased sales, rankings, revenue), as results depend on many factors outside our control

  • You are responsible for compliance with any laws applicable to your business (tax, employment, data protection, consumer law, etc.)

14) Limitation of liability

To the maximum extent permitted by law, Bit Harbour Technologies will not be liable for:

  • indirect or consequential losses (loss of profits, revenue, goodwill, data)

  • delays or failures caused by events outside our reasonable control

  • issues caused by third-party services, hosting providers, or client-supplied materials

If liability cannot be excluded, our total liability will be limited to the amount you paid us for the specific service giving rise to the claim (or a lower amount if required by law)

15) Termination

Either party may terminate a service agreement with written notice if:

  • the other party materially breaches the agreement and does not remedy it within a reasonable time, or

  • continuing becomes impractical due to factors outside control

Upon termination, you must pay for work completed up to the termination date. We will provide deliverables completed and paid for.

16) Governing law

These Terms are governed by the laws of [Pakistan / England & Wales / Your jurisdiction], and disputes will be subject to the courts of [your city/country].

17) Changes to these Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Continued use of the Website means you accept the updated Terms.

18) Contact us

For questions about these Terms or our services, contact:
Bit Harbour Technologies
Website: www.bitharbourtech.com
Email: info@bitharbourtech.com